Question 1

Return Policy?

Accepted Answer

All Sales are final and CAN NOT be returned nor exchanged.

Question 2

How long is the turn around time?

Accepted Answer

4-6 Weeks

Question 3

Is there a deposit required to book?

Accepted Answer

Yes! there is a  non-refundable $100 deposit that goes toward your total payment. Which means the the deposit of the painting total must be paid when booking, then remaining balance must be paid once painting is complete.

Question 4

What are the price ranging from?

Accepted Answer

Prices start at $150 and increases depending on the size, picture references and concept chosen.

Question 5

Shipping ?

Accepted Answer

Shipping usually takes no more than 3-5 days.
 
Shipping services are through USPS, FEDEX, AND UPS depending on the size of the canvas.

Question 6

Express shipping?

Accepted Answer

yes, Express shipping is optional.

Question 7

What happens if I dont like how my artwork turned out?

Accepted Answer

You are able to make one free change. Every change after is an $50 fee for every change made.

Question 8

What if my package is delayd or Lost?

Accepted Answer

Unfortunately, I have no control over the package once it has been shipped out with the shipping company. All issues regarding shipping should be addressed to the shipping company.  Each painting is shipped with insurance so you may be eligible for a full refund.

Question 9

Do I get WORK IN PROGRESS updates on my artwork?

Accepted Answer

Yes! Updates are sent out weekly via email.

Question 10

How long can my painting be held?

Accepted Answer

Once notified that painting is completed, you have up to a week to proceed with shipping. After 7 days there is a fee of $25 everyday the painting is held. After 14 days your painting will be recycled.
 
NO REFUNDS.

Question 11

Do I recieve a tracking number?

Accepted Answer

Of course! Tracking numbers are sent out to your email as soon as artwork is shipped.

Question 12

Can artwork be duplicated?

Accepted Answer

I DO NOT replicate artwork, mine nor anyone else. Everything is  100% original .

Question 13

What if my desired canvas size isn't listed?

Accepted Answer

You can still type your desired size in the form to get a quote.

Question 14

How many people can be included in my artwork?

Accepted Answer

There is no limit to the number of people in the portrait.

Commissions Application

Questions?

Email:infoartistke@gmail.com